IT Operations Management
Does Discovery find what is really running?
ServiceNow Discovery, Service Mapping, Event Management, and cloud discovery, set up to produce data your teams trust and alerts they act on.
DiscoveryService MappingEvent ManagementCloud discovery
For teams running ServiceNow ITOM who need Discovery, Service Mapping, and Event Management to reflect the real estate and reduce noise rather than add to it.
- Discovery runs, but coverage gaps and errors never get worked.
- Credentials and MID Servers are set up differently in every environment.
- Service maps are out of date or were never finished.
- Event Management produces more noise than action.
- 01
Baseline
Coverage, errors, credentials, MID Server health, schedule design, map accuracy, and event rules, measured against what your teams actually rely on.
- 02
Fix and tune
Work the root causes: patterns, credentials, schedules, map definitions, and event rules, aligned with CMDB ownership so the fixes hold.
- 03
Hand over
Runbooks, ownership, and recurring checks so the people who run the platform can keep Discovery and events trustworthy.
Discovery and service maps your teams trust, event noise reduced to what matters, and the ownership to keep it that way.
Discovery and Service Mapping Health Check
A fixed-scope review of your ITOM setup that tells you what is working, what is not, and what to fix first.
What we look at
- Discovery coverage, errors, and schedule design
- Credential, MID Server, and cloud discovery configuration
- Service Mapping accuracy and ownership
- Event Management rules, noise, and routing
What you receive
- A written findings report
- A prioritized fix list with owners
- A recommended next step, with implementation available after
- Duration
- Typically two to three weeks.
- Fee
- Fixed fee, agreed before work starts. No open-ended billing.
Remote, with read access to your instance and a few conversations with the people who run it.
Discuss ITOMWe already run Discovery. Is this still useful?
Yes. The health check is designed for instances where Discovery has run for years and nobody has had time to work the errors or revisit the design.
Do you need admin access to our instance?
A health check needs read access to ITOM configuration and results. Any change is agreed before remediation starts.
Can you also do the remediation?
Yes. The health check ends with a fix list. Implementation is a separate, agreed piece of work, and you can take the list to your own team instead.
Scope note. Scope, access, and acceptance criteria are agreed before work starts. This page describes the work on offer, not a guaranteed outcome.