Custom applications on the Now Platform
Is the process still living in spreadsheets and email?
Scoped applications on the Now Platform for the processes ServiceNow products do not cover, built by a Certified Application Developer and architect so your team can own them.
App Engine StudioScoped applicationsFlow DesignerIntegration Hub
For teams with a business process that does not fit a ServiceNow product, and that want it built properly on the platform rather than bolted on.
- A process runs on spreadsheets, email, or a tool nobody wants to renew.
- A customization has grown into an application nobody owns.
- You are deciding between configuring a product and building a scoped app.
- Upgrades keep breaking something custom.
- 01
Scope
The business process, who uses it, the data and integrations it needs, and whether configuration, a product, or a scoped app is the right answer.
- 02
Build in view
Scoped application design and development with decisions, tests, and open questions visible to your stakeholders throughout.
- 03
Hand over
Documentation, test evidence, and an upgrade approach so the application belongs to your team, not to a contractor.
A scoped application your team can own and upgrade, with the decisions, tests, and documentation to go with it.
Application Scoping Session
A short, structured look at the process before anyone writes code.
What we look at
- The business process and who uses it
- Data, integration, and access needs
- Whether configuration, a product, or a scoped app fits
- What upgrades and ownership will need
What you receive
- A scope note
- A recommended approach, including when not to build
- A delivery estimate
- Duration
- Typically one week.
- Fee
- Fixed fee, agreed before work starts. No open-ended billing.
Remote, working from your existing process documentation and a small number of conversations with the people who run it.
Discuss a custom appWill you tell us if we should not build it?
Yes. If a product or configuration fits, the scoping session says so. Building is the right answer less often than it looks.
Who owns the application after delivery?
Your team. Handover, documentation, and tests are part of the work, not an extra.
Can you take over an existing custom application?
Yes. The scoping session starts with what exists and what it costs you today.
Scope note. Scope, access, and acceptance criteria are agreed before work starts. This page describes the work on offer, not a guaranteed outcome.