ServiceNow ITOM, ITAM, CMDB and custom apps.

ServiceNow ITOM, ITAM, CMDB and custom apps

Your ServiceNow
platform deserves
an architect.

Emetrix helps businesses running ServiceNow get ITOM, ITAM, the CMDB, and custom applications working the way the business needs. You work directly with a ServiceNow Certified Technical Architect.

Discuss your project See how we work
FROM INTENT TO IMPLEMENTATION
Business needs, connected through ServiceNowAn architectural illustration connects three layers: business intent, a considered platform foundation, and everyday operations.01 / BUSINESS INTENT02 / PLATFORM03 / OPERATIONS
A clear strategy. A considered foundation.
A platform built around your business.
ITOM / ITAM / CMDB / CUSTOM APPSCOLUMBUS, OHIO · REMOTE ACROSS THE UNITED STATESSCROLL TO EXPLORE
Brandon Wilson

Who you work with

Brandon Wilson, Founder & Chief Architect

ServiceNow Certified Technical Architect (CTA) · verify on Credly (opens in a new tab)

Approximately 13 years on the ServiceNow platform, from Discovery and the CMDB to asset management and scoped application development. The CTA is ServiceNow's architect-level certification. The architect who reviews your platform leads the design and delivery.

  • Based in Columbus, Ohio. Remote delivery for teams across the United States; other regions by arrangement.
  • We reply within 24 hours on business days.
  • More about Emetrix

What we do

Which part of the
platform is hurting?

Start with the symptom in front of you. Each area has a fixed-scope first engagement, so the first step is easy to approve.

01Does Discovery find what is really running?ITOM: Discovery, Service Mapping, and Event Management ServiceNow Discovery, Service Mapping, Event Management, and cloud discovery, set up to produce data your teams trust and alerts they act on.02Can you defend your asset and license position?ITAM: Hardware, Software, and Enterprise Asset Management ServiceNow Hardware Asset Management, Software Asset Management, and Enterprise Asset Management, built on data you can stand behind.03Can you trust what your CMDB is telling you?CMDB and CSDM We fix CMDB trust first: duplicates, stale and orphaned CIs, broken relationships. Then we evaluate your CSDM alignment and bring the model into line.04Is the process still living in spreadsheets and email?Custom application development Scoped applications on the Now Platform for the processes ServiceNow products do not cover, built by a Certified Application Developer and architect so your team can own them.

Start here

A first engagement
with a defined shape.

Fixed scope and a fixed fee agreed before work starts. You get a written result and a recommended next step. Implementation is available after, or you take the result to your own team.

  1. ITOM

    Discovery and Service Mapping Health Check

    A fixed-scope review of your ITOM setup that tells you what is working, what is not, and what to fix first. Typically two to three weeks.

    Details of the Discovery and Service Mapping Health Check
  2. ITAM

    Asset Data Baseline Review

    A fixed-scope review of your ITAM data and processes that shows where the numbers break down and what to fix first. Typically three weeks; longer if software normalization is far behind.

    Details of the Asset Data Baseline Review
  3. CMDB and CSDM

    CMDB Trust Check

    Find what is breaking trust in your CMDB, and what to fix first. Typically two to three weeks.

    Details of the CMDB Trust Check
  4. Custom apps

    Application Scoping Session

    A short, structured look at the process before anyone writes code. Typically one week.

    Details of the Application Scoping Session

From discussion to delivery

A roadmap should tell you
what to do on Monday.

A list of ambitions is a starting point. The useful work is deciding what comes first, what depends on it, and who needs to be involved.

That is the connection we make between advice, design, and delivery. Here is how those decisions fit together.

How we work

Anatomy of a delivery roadmap

01

The business priority

Document the process that needs to change, the people it affects, and how your team will judge whether the change works.

Output / agreed problem and acceptance criteria
02

The decisions before the build

Identify data owners, connected systems, access requirements, and dependencies that determine the order of delivery.

Output / design decisions and dependency map
03

The route into operation

Sequence the work, identify who will test it, and define what the receiving team needs to run and maintain it.

Output / delivery sequence and handover plan

Common questions

Before you
get in touch.

Who does Emetrix work with?

Businesses that run ServiceNow and need help with ITOM, ITAM, the CMDB and CSDM, or custom applications. You work directly with the architect who reviews your platform.

What is a ServiceNow Certified Technical Architect?

The CTA is ServiceNow's architect-level certification. It covers platform, integration, and data architecture across products. Brandon Wilson's credential is verifiable on Credly.

Do we need a ServiceNow partner to work with you?

No. Emetrix works with you directly. If you already have a partner, we can work alongside them on the specialist areas we cover.

Where are you based, and do you work remotely?

Emetrix Solutions is based in Columbus, Ohio, and delivers remotely for teams across the United States. Other regions are possible by arrangement.

How does a first engagement start?

Each specialty area has a fixed-scope starting point, such as the CMDB Trust Check. Tell us the symptom through the contact form and we reply within 24 hours on business days.

Let’s find your next step

Bring us the
sticking point.

A CMDB nobody trusts, Discovery that never got finished, an audit on the horizon, a process still in spreadsheets. Start with what you know; you do not need a finished brief.

Discuss your project We reply within 24 hours on business days.