CMDB and Common Service Data Model
Can you trust what your CMDB is telling you?
We fix CMDB trust first: duplicates, stale and orphaned CIs, broken relationships. Then we evaluate your CSDM alignment and bring the model into line.
CMDBCommon Service Data Model (CSDM)CMDB HealthIdentification and Reconciliation
For teams whose CMDB is used for incident routing, change risk, and reporting, but is not trusted by the people who rely on it.
- Incidents routed on wrong or missing CIs.
- Discovery running but nobody trusts the results.
- Duplicate and stale CIs piling up.
- Change and compliance reporting nobody will sign off on.
- 01
Trust fix
Health baseline across completeness, correctness, compliance, and relationships; root causes; remediation.
- 02
Keep it trusted
Ownership, source-of-truth and lifecycle rules, identification and reconciliation, and recurring health checks.
- 03
CSDM evaluation
Where your model stands against CSDM, what to align now versus later, and a sequenced roadmap.
A CMDB health baseline, a prioritized fix list with owners, and a CSDM alignment roadmap. Implementation available after; no finished brief needed to start.
CMDB Trust Check
Find what is breaking trust in your CMDB, and what to fix first.
What we look at
- Completeness, correctness, compliance, and relationships
- Identification and reconciliation rules and duplicate sources
- Ownership, source of truth, and lifecycle handling
- Where your model stands against CSDM
What you receive
- A CMDB health baseline
- A prioritized fix list with owners
- A CSDM alignment roadmap
- Duration
- Typically two to three weeks.
- Fee
- Fixed fee, agreed before work starts. No open-ended billing.
Remote, with read access to your CMDB and conversations with the teams that depend on it.
Start with a CMDB Trust CheckShould we fix the CMDB before adopting CSDM?
Usually, yes. Aligning a model nobody trusts moves the problem rather than solving it. The Trust Check tells you which order makes sense for your instance.
Will this slow down Discovery or ITOM work?
No. CMDB health and Discovery tuning are the same conversation, and we run them together where it helps.
Do we need a finished brief to start?
No. Start with the symptom: the misrouted incident, the report nobody signs off, the duplicates. The Trust Check turns that into a plan.
Scope note. Scope, access, and acceptance criteria are agreed before work starts. This page describes the work on offer, not a guaranteed outcome.